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Policies and Procedures


Health and safety is a top priority at Diana O’Donnell Skin Care. In addition to the practices that I have always followed for infection prevention and control, I have also implemented enhanced COVID-19 policies to protect both clients and myself, as well as to contribute to the reduction of community spread. It is my desire for you to feel relaxed, safe and protected while receiving your skin care services. Everyone's safety is essential to me and my goal is to provide a safe and enjoyable experience for all.

Appointment Procedures:

  • A face mask is required for guests to enter the salon and my facial room, properly worn over the nose and mouth, until asked to remove it to begin your service.

  • If you have a reason that prevents you from wearing a suitable face mask, then I respectfully ask that you not make an appointment with me at this time. I will be happy to welcome you back after the COVID-19 pandemic is over, or when masks are no longer recommended.

  • Your temperature will be taken at the salon door with a non-contact thermometer. If it is 99.9⁰ F or above, I will ask to reschedule your service.

  • At your appointment, you will be required to complete a COVID-19 Information & Liability Waiver and a COVID-19 Consent for Treatment before we begin.

  • Touchless greetings and goodbyes: let's refrain from shaking hands or hugging at this time, in favor of the "Air Kiss" :-)

  • Clients may not bring additional guests or children to an appointment unless: the client is a parent/nurse/aid to someone with a disability, requires a nurse/aid themselves, or is under 18 and a parent must be present. In this instance, the facial room door will be left partially open to aid in the circulation of air in the room.

  • If you or anyone in your household is ill, or exhibiting flu-like symptoms, please notify me to reschedule your appointment as soon as you are aware of the condition. If it is within the 24-hour notice period, the cancellation fee may be waived.


Sanitation Procedures:

  • The treatment table, head rest, chair, mirror door-handle or any other surface possibly touched by a guest in my facial room, will be cleaned and disinfected after each client.

  • Only disposable sheets only will be used at this time.

  • During your service, disposable facial towels and disposable hand towels will be used.

  • A Medical Grade H13 True HEPA filter air purifier will operate in the facial room at all times, cleaning the air in the room every 15 minutes, along with a UV-C light air sanitizer.

  • All items used in a treatment will either be new and unused or disinfected before each use.

  • All high-touch surfaces will be disinfected after every client with hospital-grade disinfectant.

  • If my temperature is 99.9F or above, I will contact you to reschedule your appointment.

  • During your appointment, I will wear a face mask at all times, along with additional PPE.

  • New, disposable gloves are worn during each service.

  • Hospital grade, EPA-approved disinfectants will be used to clean anything a client might have come in contact with including the facial bed, chairs, rolling cart, table, doorknobs, implements, storage containers, etc.

  • All equipment, devices, implements and surfaces will be cleaned and disinfected between each appointment using hospital grade, EPA-approved disinfectants.

Thank you for your cooperation and understanding.

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